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Topic- Observation: Starbucks
Type of observation - Quality of food or dining experience
Observed in a retail setting
Category-Needs improvment
Overall experience 0 to 5 - "2"
Would use product/service again? - Maybe
Description
The store closing time is 12am, but the staff starts to announce that an hour in advance. They also start sweeping at 11:40 and drag all the empty chairs from one side to another and make a lot of noise (seemingly on purpose) and that is very noise and distraptive. It seems that they are open till 11 and then harass you to leave for an hour.
Response: (This Feedback was submitted as an Observation, had it been a Complaint, it would be handled with more urgency)
Greetings, Thank you for contacting Starbucks Coffee Company. I just finished reading your email and appreciate you taking the time to share your concerns with us. I'm sorry about the recent experience you had with the staff announcing the store closing an hour before it is the actually closing time, and that the sweeping and moving of the chairs is disruptive. I understand how frustrating that must be for you. I would like to pass your comments on to the store to address these issues. Sincerely, Diane H. customer service
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Source: White House Office of Consumer Affairs
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Source: Lee Resources
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Source: American Express Survey, 2011
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Source: “Understanding Customers” by Ruby Newell-Legner
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Source: American Express Survey, 2011